Shipping policy

This Shipping Policy explains how orders placed through olivique.sbs are processed, shipped, tracked, and delivered.

1. Free Worldwide Shipping

Olivique offers free standard shipping worldwide on eligible orders.

No standard shipping fee will be added at checkout unless a different shipping option or special service is clearly selected.

Free shipping does not include customs duties, import taxes, brokerage fees, or other government charges that may be imposed by the destination country.

2. Order Processing

Orders are generally processed before shipment during regular business days.

Processing may take additional time during:

  • Weekends.
  • Public holidays.
  • Promotional events.
  • High-volume periods.
  • Inventory checks.
  • Payment verification.
  • Address verification.
  • Severe weather or public emergencies.

Once your order has shipped, you will receive a shipment confirmation when tracking information is available.

3. Estimated Delivery Time

The estimated delivery time is generally:

7–10 business days after shipment

Business days typically exclude weekends and public holidays.

Delivery estimates are provided for guidance and are not guaranteed.

4. International Delivery

We ship to many countries and regions worldwide. However, shipping may be unavailable or restricted in certain locations because of:

  • Carrier limitations.
  • Customs restrictions.
  • Sanctions or trade regulations.
  • Remote-area limitations.
  • Local import laws.
  • Safety or service disruptions.

If we cannot ship to your location, we will contact you and issue a refund for the affected order.

5. Customs Duties and Import Taxes

International orders may be subject to:

  • Customs duties.
  • Import taxes.
  • Value-added tax.
  • Brokerage charges.
  • Customs processing fees.
  • Local government fees.

These charges are determined by the destination country and are normally the customer’s responsibility.

Olivique does not control these fees and cannot predict their amount.

Customers are responsible for complying with local import requirements.

6. Tracking Information

Tracking information will be provided by email when available.

Tracking may take several business days to update after the parcel has been handed to the carrier.

Some international or economy shipping services may provide limited tracking information during certain stages of transit.

7. Multiple Shipments

Orders containing multiple products may be shipped in separate packages.

When this occurs:

  • Packages may arrive on different dates.
  • Separate tracking numbers may be provided.
  • No additional standard shipping charge will be applied.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

8. Delivery Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Customs inspections.
  • Carrier backlogs.
  • Weather conditions.
  • Natural disasters.
  • Public holidays.
  • Transportation disruptions.
  • Incorrect shipping information.
  • Remote delivery locations.
  • Local service interruptions.
  • Government restrictions.
  • Public emergencies.

We will assist with available tracking information, but we cannot guarantee a specific delivery date.

9. Incorrect or Incomplete Address

Customers must provide a complete and accurate shipping address.

This includes:

  • Recipient name.
  • Street address.
  • Apartment, suite, or unit number.
  • City.
  • Province, state, or region.
  • Postal or ZIP code.
  • Country.
  • Valid phone number.

Olivique is not responsible for delays, failed delivery, or returned packages caused by incorrect or incomplete information provided by the customer.

Additional delivery or reshipping charges may apply if an order must be sent again because of an address error.

10. Address Changes

Please contact us immediately if you need to change your shipping address.

We may be able to update the address before fulfillment begins. However, we cannot guarantee changes after an order has been processed or shipped.

11. Packages Marked as Delivered

When tracking indicates that an order has been delivered, please check:

  • Your mailbox.
  • Front or side entrances.
  • Building reception.
  • Parcel lockers.
  • Safe-drop locations.
  • Household members.
  • Neighbors.
  • Building management.

If the parcel cannot be located, contact the carrier and then notify us at support@olivique.sbs.

We will assist where reasonably possible, although carrier-confirmed delivery may require further investigation.

12. Lost Packages

A package may be considered lost when there has been no meaningful tracking update for an extended period or when the carrier confirms that it cannot be located.

Please contact us with your order number. We may initiate an investigation and offer an appropriate resolution after reviewing the circumstances.

13. Damaged Packages

If your parcel arrives visibly damaged:

  • Take photographs before opening it.
  • Keep the original packaging.
  • Photograph the shipping label.
  • Inspect the product and all included components.
  • Contact us as soon as possible.

We may request evidence to determine whether a replacement, refund, or other resolution is appropriate.

14. Refused or Unclaimed Deliveries

Orders refused by the recipient or left unclaimed may be returned to the sender.

Any customs fees, return shipping expenses, storage charges, or carrier fees may be deducted from the refund where permitted by law.

15. Order Cancellations

Please contact us immediately if you wish to cancel an order.

Cancellation is not guaranteed once fulfillment or shipment has begun.

Shipped orders must be handled under our Return and Refund Policy.

16. Contact Us

For shipping assistance, contact:

Olivique
Website: olivique.sbs
Email: support@olivique.sbs
Phone: +1 250 488-1838
Country: Canada